Quincy Compressor

Service Manager

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Description/Job Summary

Imagine what you could do at Quincy Compressor!

Quincy Compressor LLC makes and sells the highest quality reciprocating and rotary screw air compressors, vacuum pumps and a full line of air treatment components. Our products are used around the world in manufacturing plants, hospitals, climate control systems and any application that requires reliable air assistance.

If you're as tough, dependable and efficient as the compressors we make, then you're the right fit for Quincy Compressor. We are currently seeking a Service Manager to join our team!  This position will be located at our Fontana, CA office.

The Service Manager develops the service business in the assigned region/area while always striving to understand the needs and expectations of the customer. He/she provides daily oversight for an  experienced Service team, providing leadership, development, support, and motivation for the team.

Principle Duties:

  • Meet or exceed established business goals.
  • Control costs and maximize profit levels within budgetary guidelines.
  • Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service agreements/products, including training, as required.
  • Responsible for maximizing retention and service revenue potential from current Quincy installed base.
  • Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by department.
  • Plan and control the daily workload of the Service Planners and Technicians and provide technical support to the Service team and customers.
  • Interview, hire, and provide orientation/training for new employees.
  • Oversee and improve the efficiency of daily administrative routines.
  • Visit customers and provide advice on service standards and sell service plans, products, and training.
  • Proactively identify, pursue, and resolve customer service issues.
  • Support the daily operations of Service Technicians and support personnel by facilitating communications with technical support, sales/marketing, and the customer.
  • Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
  • Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
  • Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
  • Maintain documentation/certification records relevant to this training.

Education and Experience:

  • Associate’s Degree in Business or technical field required; Bachelor’s Degree preferred or equivalent experience.
  • 5-7 years of directly relevant experience, preferably within the compressed air industry.

Job Knowledge, Skills, and Abilities:

  • Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
  • Knowledge of safety practices and procedures and OSHA regulatory compliance required.
  • Must be proficient in Microsoft Office, including Word and Excel.
  • Some travel required.
  • Must have a valid driver’s license.

Benefits

Quincy Compressor aims to assist our employees in all areas of life: physical, financial, and personal wellness through a competitive compensation and benefits package. See our Benefits web page for more information.

 

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected Veteran status or any other protected class. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: careers@quincycompressor.com or call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.

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Quincy Compressors is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.