Quincy Compressor

IT Service Desk Engineer

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Description/Job Summary

Imagine what you could do at Quincy Compressor!

Quincy Compressor LLC makes and sells the highest quality reciprocating and rotary screw air compressors, vacuum pumps and a full line of air treatment components. Our products are used around the world in manufacturing plants, hospitals, climate control systems and any application that requires reliable air assistance. 

If you're as tough, dependable and efficient as the compressors we make, then you're the right fit for Quincy Compressor. We are currently seeking an IT Service Desk Engineer to join our team! This position will be based out of Bay Minette, AL.

Job description

The Service Desk Engineer will provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests. He/she will be responsible for the 1st level support for users at location. Additionally he/she will also support remote users and other locations.

Key Tasks include but not limited to:

  • Image, deploy, upgrade and refresh PCs and manage assets
  • Provide full PC support for hardware and software issues
  • Administrate and solve incidents assigned to the IT service desk
  • Provide support for email on Microsoft Outlook as well as support Lotus Notes Databases
  • Hands on desk side support and remote user support
  • Mobile device support (including cell phones and tablets) and management including provisioning of hardware, plans and features
  • Coordinate the acquisition of hardware and software.
  • Manage and participate projects as needed or assigned.
  • Provide hands on support to our specialist team with server, network, and telephony  infrastructure
  • Advise customers and users on their IT needs and best practices
  • Provide end user trainings and IT workshops
  • Contribute to continuous improvement initiatives including implementing standards to increase efficiency.
  • Represents AC Business Services as an IT onsite person for all IT needs of the customers.

Experience requirements

3-5 years experience in first and second line service desk operations with frequent customer contact and/or experience in a shared service environment. This candidate will be supporting end users and internal customers within the region and must have very high level customer service skills. Candidates also need to be well versed with Outlook and Lotus Notes databases and any experience with the migration from Windows 7 to Windows 10 is preferable.

Experience with the following is must:

  • Answering phone calls for on-site support
  • Troubleshooting PC’s, laptops (preferably Dell experience)
  • Cell phone management/support
  • Outlook and Lotus Notes Support including database experience preferred
  • Windows server
  • Experience with Windows 7 migrating to Windows 10
  • HUGE on customer service as the job deals heavily with employees including top management
  • Windows 7/10, Server & client
  • Microsoft Office XP/2003/2010
  • PC management software
  • Active Directory, proxy, VPN
  • PC Hardware

Desired Skills

  • Knowledge of IBM infrastructure BPCS & AS/400
  • Experience with networks (wireless access points, switches)
  • Knowledge of VoIP (IP telephony)
  • Knowledge of the Altiris Desktop Management System is preferred.
  • PC Anywhere

Educational requirements

  • Bachelor degree in Information Technology or equivalent experience
  • ITIL (Foundation) Certification is a plus.
  • Dell Hardware Certification is a plus.

Personality requirements

The ideal candidate will be customer service and business oriented; able to work independently and in a team; a proactive problem-solver who is able to effectively manage multiple projects and tasks simultaneously by prioritizing and managing time efficiently. The candidate should be detail-oriented, analytical and enjoy solving problems in a complex environment. The candidate should be willing to research & learn and find solutions and have ability to quickly grasp the technology and processes. He or she should have strong interpersonal and communication skills, particularly with non-technical end-users in a professional way. Must do well under high pressure and work efficiently and effectively in a fast pace environment.

MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected Veteran status or any other protected class. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: careers@quincycompressor.com or call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.

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Quincy Compressors is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.