Quincy Compressor LLC makes and sells the highest quality reciprocating and rotary screw air compressors, vacuum pumps and a full line of air treatment components. Our products are used around the world in manufacturing plants, hospitals, climate control systems and any application that requires reliable air assistance.
If you're as tough, dependable and efficient as the compressors we make, then you're the right fit for Quincy Compressor. We are currently seeking an IT Service Desk Engineer to join our team! This position will be based out of Bay Minette, AL.
The Service Desk Engineer will provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests. He/she will be responsible for the 1st level support for users at location. Additionally he/she will also support remote users and other locations.
Key Tasks include but not limited to:
3-5 years experience in first and second line service desk operations with frequent customer contact and/or experience in a shared service environment. This candidate will be supporting end users and internal customers within the region and must have very high level customer service skills. Candidates also need to be well versed with Outlook and Lotus Notes databases and any experience with the migration from Windows 7 to Windows 10 is preferable.
Experience with the following is must:
The ideal candidate will be customer service and business oriented; able to work independently and in a team; a proactive problem-solver who is able to effectively manage multiple projects and tasks simultaneously by prioritizing and managing time efficiently. The candidate should be detail-oriented, analytical and enjoy solving problems in a complex environment. The candidate should be willing to research & learn and find solutions and have ability to quickly grasp the technology and processes. He or she should have strong interpersonal and communication skills, particularly with non-technical end-users in a professional way. Must do well under high pressure and work efficiently and effectively in a fast pace environment.
MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.
Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected Veteran status or any other protected class. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.
Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.
Quincy Compressors is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.